Official Statement from Madonna and Interscope Records

23.09.2013

Due tu mastering issues, a huge quantity of fans have experienced troubles while watching both the DVD and the Blu-Ray disc of the "MDNA World Tour". Aware of the problem, Madonna answered Madonnalex question on the subject during the live chat on Reddit, on Monday Sept. 16th :

Madonnalex.com : Did you heard about technical mastering issues on some "MDNA World Tour" DVD & Blu-Rays in Europe ?

Madonna : yes and im absolutely horrified. my label is looking into it...trying to get to the bottom of it. it might be a case of old technology not working with new technology. please be patient.

Here are screen stills that show issues of quality on some DVD & Blu-Ray :

And here is the official statement from Interscope Records, released on Sunday Sept 22nd :

Interscope Records would like to make consumers of Madonna's MDNA World Tour Blu-ray disc aware that the concert will be seen at its most optimal quality by properly adjusting the settings on your television to "Normal/Movie" mode rather than "Dynamic/Enhanced" mode.

Older Blu-ray players or those without a firmware upgrade may experience glitches when navigating the Blu-ray menu. Follow the manufacturer's instructions to upgrade firmware.

Due to an error in manufacturing that has compromised the 5.1 audio in the US, a full recall of the Blu-ray disc will be issued in the US. No other markets will be affected.

We apologize for this inconvenience.